The player asserted that he only used one account and made prior deposits. The casino’s actions were deemed appropriate as they followed their strict policy mężczyzna multiple account usage. The player from New Zealand submitted a formal complaint against HellSpin Casino for mishandling her account and obstructing her $22,000 NZD withdrawal. She demanded accountability and the return of her winnings while indicating her readiness jest to provide evidence of her claims.
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This includes localized content and customer support, making it easier for non-English speaking players jest to navigate and enjoy the platform. After successfully providing the required documentation, the casino claimed he had a duplicate account, which led owo a rejected withdrawal. The issue was resolved after he submitted another photo of himself along with proof of address, resulting in the casino finally processing his payout. We marked the complaint as ‘resolved’ in our system following this confirmation. The player from France requested a withdrawal after winning but was told to first meet wagering requirement. After meeting the requirement, the player’s withdrawal has been pending for a day, despite the casino promising instant withdrawals.
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- The player had disputed this, stating that he had continued playing for several hours after completing the bonus wagering.
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- She had argued that she only wagered larger amounts once the wagering requirements had been met.
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However, the player did not respond owo our messages, leading us to reject the complaint. Despite providing various proofs of payment, including receipts and screenshots, the withdrawal request remained denied, leading jest to frustration with the process. The Complaints Team extended the response time for the player to provide necessary information, but ultimately, due to a lack of response, the complaint was rejected.
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